Getting customer service right in a clothes shop could be a bit tricky at times. How will you tell if a person just really wants to browse and be left alone or is holding out for someone to come and make them? Getting hired wrong could be a bit of a disaster, so it's a minefield at times. Ultimately, there isn't a really surefire method of telling. Some individuals just prefer a different kind of service. Here's a couple of ways to help you ensure customers get the most out of your shops.
Get ready for questions. Your staff need to find out the ins and outs of everything in the store from the makes on the racks to the sizes available in the stockroom. Having staff that appear knowledgable will increase the trust the client has in them. Everyone's aware that shop assistants are selling, but it'll always help should they really believe the assistant when they say "That looks great on you!" https://jabelledesigns.com.
Linked to this really is having staff that have the fashion on sale. They don't necessarily need certainly to dress in this style (although it's always advisable to have your employees dressed up in the stuff you sell), but they need to find out what works and what doesn't. For instance, in a distinct segment shop like Cyberdog, the staff need to find out what they're selling, how it matches other things and whether it's right for a walk about town or a night in a club. With those places the client is generally clued up as well, so if they could tell the assistant doesn't know their stuff, they'll be put off.
In addition, you need to work through just how proactive you must be. It will depend on the sort of shop you intend to run. In small boutique shops, it's perfectly fine to increase and ask if someone needs some assistance, whilst in other areas it would appear intrusive. It's your decision to produce the vibe of one's shop and act accordingly to it. You'll usually manage to tell if someone looks lost and needs help, so ensure they feel comfortable and let them know they could possess some advice if they want it. Make sure you remember though that pushy sales techniques don't work in shops unless the client is specifically after advice. Waltzing around someone and telling them how great they'd try the dress they're casually gazing at probably won't help much https://www.watchovers.com.
Finally, be equipped for difficult customers. Sooner or later you are certain to get people wanting to scam you about refunds or complaining about the quality of something you've sold them. This is just a fact of the business. You will need to work through in advance how you'll deal with your people. It will often be good to give them a bit of slack even if you know they're wanting to pull an easy one, but don't let them take advantage. You don't want to be known as a soft touch.
